Terms & conditions
Your statutory customer rights are not affected.
“Seller/we/our/us/Hair Universe York” means Hair Universe York Ltd, 5 – 7 Nessgate, York. YO1 9NP and the company's website .
“Customer” means the person or company to whom this document is addressed.
“International Customer” shall mean, “Customer” from outside the United Kingdom.
“Order” shall mean the submission of an order for products on the “Website” by the “Customer”
These terms and conditions are applicable to the supply of products made by the Seller, hereafter referred as Hair Universe York, to the buyer hereafter referred as the Customer.
The prices of the goods will be as quoted on the Website from time to time. We take reasonable care to ensure that the prices of goods are correct at the time when the relevant information was entered onto the system. However, if we discover an error in the price of Product(s) you ordered, please see clause 2.4 for what happens in this event.
Prices for our goods may change from time to time, but changes will not affect any order which we have confirmed.
All prices are quoted in GB Pound Sterling and include VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.
The Website contains a large number of products. It is always possible that, despite our reasonable efforts, some of the products on the Website may be incorrectly priced. If we discover an error in the price of the products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order.
We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.
Payments must be made in GB Pounds Sterling only, and by one of the following payment methods.
Major credit cards as listed: Visa, MasterCard, American Express, Maestro, and Visa Electron
Any discount codes issued are strictly subject to the individual terms and conditions with which they were issued, which may include, amongst other things, eligibility of use and maximum order value. If any of the terms and conditions with which the discount codes were issued contradicts these terms and conditions, the terms and conditions in respect of the discount code will prevail.
We reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged (and will refund in full any amounts paid by you in respect of the order).
All Orders are subject to acceptance and availability. Upon placing an Order with Hair Universe York, the Customer will receive an order acknowledgement and subsequent update email(s). Receipt of the acknowledgement and these emails does not confirm that the Order has been accepted by Hair Universe York.
Order acceptance and the creation of the contract between Hair Universe York and the Customer will start at the time the products ordered by the Customer are despatched from Hair Universe York’s warehouse to be delivered to the address supplied by the Customer.
Hair Universe York will take all reasonable care, in so far as it is in its power to do so, to keep the details of the Customer’s Order and payment secure, but in the absence of negligence on its part Hair Universe York cannot be held liable for any loss suffered by Hair Universe York if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Products purchased from Hair Universe York are not for re-sale or distribution. Hair Universe York can at its sole discretion restrict ordering to a maximum of 5 pieces of any individual products and reserve the right to cancel any Orders which are suspected are being purchased for re-sale or distribution.
Any date or period for delivery shall be considered as indicative only. It is our policy to try to despatch all orders within 3 working days. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the supplier. In any case, delivery will be made within 30 days after the date we accept your order.
If there are delays in the delivery caused by the supplier, the carrier or any other third party then Hair Universe York will contact you as soon as possible to let you know and, provided we do this, we will not be liable for such delay
If you order goods from the Website for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
All Orders will be delivered using the service as detailed at time of ordering. Hair Universe York has the right to fluctuate any prices in proportion with its costs for shipping but the cost of delivery will always be notified to you prior to completion of your order. The Customer must request any other delivery method at the time of order.
Passing of Risk
Customer will assume risk of the products ordered once they have been delivered to the address specified on the Order. Hair Universe York accept no liability for undelivered parcels where the Customer provides an incorrect or invalid delivery address and/or fails to collect the Order from the delivery address specified following our reasonable efforts to contact you to deal with this.
In the event of an order being lost by a third party which has either been authorised by you to accept the products or a courier commissioned by you to deliver the products, Hair Universe York bears no risk once it has been delivered to them. Where goods have been received damaged, a full refund will be made if we are notified of the problem within 30 days of delivery by phone, email or otherwise in writing. You will then be required to return the goods together with their original packaging to the Hair Universe York trading address, also see clauses 9 and 10, below.
Where the goods are signed for, the customer bears the risk once the goods are signed for (provided they are signed for by the customer or a person identified as authorised by you).
Hair Universe York do not accept returns due to hygiene purposes.
Please note, credit card details are not retained online. The only information stored is a customer's transaction history, name, address & e-mail address.
By submitting your email address in connection with the order/purchase process, you agree that we may use your email address to contact you for matters regarding your order and other promotional activity. If you wish to cancel your subscription to Hair Universe York mailings, you can do so at any time by scrolling to the bottom of the email and clicking on the unsubscribe link. Alternatively, email with a request to be removed.
Changes to Terms & Conditions
We reserve the right to change these terms and conditions at any time but will notify you in advance of such changes.
Law and Jurisdiction
These terms and conditions are governed and shall be interpreted in accordance with English Law and shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.